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Privacy Policy


Fonix Telematics are a global supplier of vehicle telematics, tracking and in-vehicle video monitoring solutions. We collect, process and store customer data which may include personal information. This data needs to be stored and processed in line with the General Data Protection Regulation.

Fonix regards the lawful and correct treatment of personal data as important to the achievement of our objectives, to the success of our operations and to maintaining confidence between those with whom we deal and ourselves. We therefore ensure that our organisation treats personal information fairly, lawfully and transparently. To this end Fonix fully endorses and adheres to the Data Protection Principles, as set out in the GDPR.


GDPR Principles

Article 5 of the GDPR outlines the principles that should be applied to any collection or processing of personal data. Personal data:

  • must be processed lawfully, fairly and transparently.
  • can only be collected for specified, explicit and legitimate purposes.
  • must be adequate, relevant and limited to what is necessary for processing.
  • must be accurate and kept up to date.
  • must be kept in a form such that the data subject can be identified only as long as is necessary for processing.
  • must be processed in a manner that ensures its security.

‘We’ refers to Fonix Telematics Ltd, Kingfisher House, 19 Springfield Lyons Approach, Chelmsford Business Park, Essex, CM2 5LB


Controller / Processor status

Fonix operates as both a Data Processor and a Data Controller of your personal information.


Lawful Basis

The information that Fonix collects and processes will be passed to the customer under our Legitimate Interests in order to provide the Service.



What data do we collect?

When setting up an account with us we typically will collect the following information:

Contact Name(s)

Job title(s)

Email Address(s)

Company name

Company Address

Contact Number(s)

Billing information including bank details

Vehicle Registration(s)

Vehicle Make

Vehicle Model

Data entered by Customers when using the system

Driver Names

Driver Mobile Numbers

Driver Licence Details

Driver Home Address

Telematics Data Collected via device or sensors

GPS location

Direction of travel



Time and date

vehicle codes

battery readings

Video Recording Devices know as DVR’s or Dashcams

Video Imagery

Photo Imagery


What Information We Collect indirectly

Your IP address

Your geographical location

Your browser type and version

Your device’s operating system

The length of your visit

The website navigation paths, as well as details of timing, frequency and pattern of Your use of our service.

The customer is responsible for ensuring the accuracy of the data they enter, and ensuring the data not retained on the system longer than necessary.

Why do we collect this data?

The data collected is used to provide the customer with the product and services.

How & Where Is Your Data Stored


All data is stored on our UK based servers which are hosted by Microsoft Azure. Microsoft Azure are ISO27001 certified and guarantees the highest level of security.


We are committed to keeping your data safe. We use a number of technologies to ensure data is stored securely as well as organisational processes to protect the data collected.


How long will we keep your data?


We only keep your data for as long as is necessary for the purpose(s) for which it was provided / collected.

Who Do We Share Your Personal Data With?

The only data we will pass on to third parties will be essential to the processing of your order. For example, we will supply your name and address (and possibly telephone number) to our delivery courier and your billing details to our payment provider.

We provide only the information they need to perform their specific services and they may only use your data for the exact purposes we specify in our contract with them. We do not pass on names and addresses to third parties for the use of marketing.


Your Rights

You have the right to request:

Access to the personal data we hold about you.

The correction of your personal data when incorrect, out of date or incomplete.

Restriction of the use of your personal data.

That we stop processing your personal data.

That we stop using your personal data for direct marketing

That we stop any consent-based processing of your personal data after you withdraw that consent.

The deletion of the data we hold about you. (unless there is an overriding reason to keep the data)


Your right to withdraw consent


Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest


In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing


You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking Your Identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Data Transfer Outside The EU

At no time does your personal information leave the EU.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the methods below:


By Post:

Data Protection Officer

Fonix Telematics Limited

Kingfisher House

19 Springfield Lyons Approach

Chelmsford Business Park




If you have any concerns about the information collected or how your information may be used, you should discuss in the first instance with the relevant individual within your organisation.

Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

The Information Commissioner’s Office can be contacted via telephone on 0303 123 1113 or online at